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How to make calls & SMS
of Stolen Sim?
If you have verified that your handset is unlocked and you still receive this error
on your handset, also shown as 'phone restricted', 'blocked', 'barred', 'incorrect
SIM' or 'SP lock', please follow the below steps to determine if your sim is faulty.
If you have determined that the SIM appears faulty, please call our customer service
to arrange a replacement SIM.
If you are receiving a message that you account has active call restrictions, please
follow the below;
If you have activated your mobile and have not received a confirmation SMS after
one hour of submitting activation, please contact our customer service.
If you are experiencing line connection problems or the quality of the connection
is poor, please log an automatic fault by calling 1800 468 255.
Our customer service team will escalate your problem within 1 hour.
If you are unable to send or receive SMS, please check the following.
Please ensure that you have correctly installed our GPRS/WAP settings.