If you have verified that your handset is unlocked and you still receive this error
on your handset, also shown as 'phone restricted', 'blocked', 'barred', 'incorrect
SIM' or 'SP lock', please follow the below steps to determine if your sim is faulty.
- Turn off your phone, and remove the SIM card, which is usually located underneath
the battery. Your SIM card is a small piece of plastic with a gold chip.
- Clean
the SIM card, and wipe the gold sections of the SIM card with a soft cloth.
-
Blow some air into the area where the SIM card sits, in case it's dirty.
- Replace
the SIM card in the phone and see if the problem is fixed.
- If the problem continues,
and you have another mobile phone handy, try checking if your SIM card works in
that phone. This can help to determine if the problem lies with your mobile phone
or SIM card.
If you have determined that the SIM appears faulty, please call our customer service
to arrange a replacement SIM.