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(porting) your number to gotalk prepaid mobile
Plans, Rates and Credit Expiry
services are provided?
Recharge Balance Check
How to make calls & SMS
of Stolen Sim?
gotalk Mobile SIM cards and recharge vouchers are available from many retail outlets
throughout Australia. They can also be purchased on the following website www.gotalkmobile.com.au,
Alternatively, please call us on 1800 GOTALK (1800 468 255) (charges may apply)
to find your nearest retailer.
To find the store nearest you stocking gotalk Prepaid Mobile, simply give us a call
on 1800 GOTALK (1800 468 255) (charges may apply).
You can activate your SIM online at www.gotalkmobile.com.au or call us on 1800
GOTALK (1800 468 255) (charges may apply). You'll need to have proof of identity
such as your passport or drivers' licence details ready so we can confirm your identity.
There are plenty of other types of identification that are acceptable, for a full
list please visit the website or call customer service.
If you already have an Australian mobile phone number, which you want to keep, you
can transfer it across to gotalk. Just let us know when you activate either online
or over the phone and we will do the rest.
No – you can bring your existing GMS handset to gotalk prepaid mobile.
You will need to ensure that your phone is not locked to your previous providers
network. You should ask your provider this before porting to gotalk prepaid mobile
If you are porting to gotalk prepaid mobile, you will need a new SIM card. The gotalk
prepaid mobile starter kit contains the required SIM card.
Yes you can. Being under a handset contract to a service provider is not a barrier
to porting, although normal contractual obligations will apply (for example, you
may have to pay an early termination charge to your existing mobile service provider).
Confirm your existing contractual obligations with your mobile service provider
before you port to gotalk prepaid mobile.
Your extra services with your current mobile service provider will not port with
your mobile number.
IT is a mobile number that is ported, not the service. Customers who have switched
service providers and ported their number to gotalk prepaid mobile will need to
re-establish their mailboxes and record their greeting again.
The handset needs to be compatible with the internationally recognised GSM standards,
adopted by all the major handset manufacturers.
There are no other restrictions on the type of handset you can use with gotalk Mobile.
Unlocked handsets that are compatible with Vodafone's Australian network will be
compatible with gotalk. Please call our customer services team on 1800 GOTALK (1800
468 255) if you are unsure about whether you can use your handset with the gotalk
If your mobile phone screen shows any of the following when you first put your gotalk
mobile SIM in your phone: 'phone restricted', 'blocked', 'barred', 'incorrect SIM'
or 'SP lock', your mobile may be locked to another network. There are a number of
ways to unlock your phone - just call our Customer Service team on 1800 GOTALK (1800
468 255) (charges may apply) for advice.
- 1800 GOTALK (1800 468 255) (charges apply calling from any mobile network)
- 126 468 free call dialling from gotalk Prepaid Mobile
Customer Service are available 24 hours a day, 7 days a week
Chinese: 1300 460 888 (Mandarin and Cantonese) (charges may apply)
Tagalog (Filipino): 1300 PINOYS (1300 746 697) (charges may apply)
Multi-lingual Customer Service Operating Hours:
Monday to Friday: 11am – 8pm (AEDST)
The call credit for your gotalk mobile expires in accordance with your plan.
Aussie 30 & 40: 30 day credit expiry
gotalk Anytime: 90 day credit expiry
gotalk MAX: 90 day credit expiry
Straight Talk PLUS: 90 day credit expiry
Some BONUS call credits have 30 day credit expiry (20% Bonus)
Off peak is from midnight to 11am Outside of those hours are counted as peak time.
You can continue to receive calls for a period of 3 months after your credit expires
Flagfall applies in accordance with your plan:
Aussie 30 & 40: 29c for international calls
gotalk Anytime: 29c for all calls
gotalk MAX: 30c for all calls
Straight Talk PLUS: 29c for all calls
gotalk mobile offers flexibility of changing to another gotalk mobile plan whenever
you recharge your prepaid plan (online or through Customer Service). If you would
like to change your plan without recharging, you will need to contact our Customer
Service team on 1800 GOTALK (1800 468 255) for assistance
We don't currently offer international/global roaming;however we are looking to
introduce this in the near future.
Never miss a call again with gotalk voicemail. Simply dial 121 and follow the prompts
to set your voicemail up. Once you have set your voicemail up with a greeting, you
can access your messages at any time by dialing 121. Charges Apply
Useful tip: save this number as a speed dial for
easy access from your mobile headset.
There is no charge to make a voicemail deposit. There is a maximum 20c charge per
minute to make a voicemail retrieval.
Don't get caught out in the middle of a call with no credit. You can check your
credit balance online, over the phone or via SMS
Online: Online: Log in to the My Account area
Phone: Dial 126 466 from your mobile and follow
gotalk recharge vouchers are available at over 20,000 retailers throughout Australia
including Australia Post, 7-11, Woolworths and Coles.
In-Store: Swipe your recharge card provided with
your starter kit at participating outlets. This makes life more convenient by not
having to call up an IVR or enter any PIN numbers.
Online: Log onto www.gotalkmobile.com.au to recharge
via credit card.
By Phone: Call us on 126 467 from your gotalk
mobile or on 1800 122 279
Yes, you must register your credit card with Customer Service. To register your
credit card with Customer Service you must complete a successful recharge with that
credit card with the aid of a Customer Service representative. Once your credit
card has been registered you may use it online or over the phone for recharges without
speaking to a Customer Service representative.
To make an international call, using your gotalk mobile simply dial 0011 followed
by your country code, then your area code without the initial '0' and then the phone
number and press the send button. Instead of 0011 you can also use the "+" symbol.Please
note that most premium voice and text services in other countries cannot be reached
from a mobile phone service when calling from outside that country.
To send an international text, using your gotalk mobile simply use the "+" symbol
followed by your country code, then your area code without the initial '0' and then
the phone number and press the send button.
Please contact our Customer Service team on 1800 GOTALK (1800 468 255) (charges
may apply) for assistance.
For details on setting up your mobile for WAP log into "MyAccount". Select your
gotalk prepaid mobile account. Then select "Mobile Settings".
For details on setting up your mobile for MMS log into “My Account”. Select your gotalk prepaid mobile account. Then select
“Mobile Settings”. Alternatively go directly to
For details on how to send bookmarks to your phone, please refer to your handset manual.
gotalk Mobile My Account is a great security tool which allows you to manage your account such as recharge, change plan & personal details and check detailed usage history to see where you have spent your credit in the past. To log in to My Account, you need a secure password which is created at the time of registration. You should keep your password safe and we’ll do so. If you forgot your password, you can simply click on “Forget my password” and a new password will be sent to your nominated email address. Then, it requires you to reset your own password when you first log in. Alternatively, you can contact our Customer Service team to reset your password after we verify your identity. All these security measures are free of charge and help you prevent unauthorized access of your mobile service.
If you are concerned or reasonably suspect that your mobile services are being used by others without your authorization, please contact us immediately. We will start investigating into the unauthorized access to your mobile services and provide you with resolutions.