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General Terms for Prepaid Mobile Service
gotalk Standard Form of Agreement for Prepaid Mobile Services
gotalk Unlimited Talk & Txt Pack
Prepaid Wireless Broadband Terms & Conditions
Fair Go Policy
These terms are in addition to the Terms described in the gotalk Standard Form of
Agreement for Pre-paid Mobile and Wireless Broadband Services (Customer Terms).
gotalk Limited (ACN 091 707 970) (or, at the discretion of gotalk Limited, one of
its related bodies corporate on its behalf) ("gotalk", "We" or "Our") will supply
the Prepaid Wireless Broadband Service described in the Prepaid Wireless Service
section below ("Prepaid Wireless Service") to you in accordance with:
(as applicable depending on the other gotalk services (if any) with which the Prepaid
Wireless Service are bundled) (the "Agreement"). If there is any inconsistency between
the parts of Agreement, then to the extent of the inconsistency, the terms of the
applicable document which is the lower in number in the above list will prevail.
Usage calculated in 1KB increments. Compatible unlocked device required. Broadband
speeds available on Vodafone's 4G Mobile Broadband Zone. See www.vodafone.com.au for coverage details. Customer experience
When you purchase a gotalk wireless USB modem + Starter Kit (which includes a prepaid
SIM), the SIM comes inactive and must be activated online or by calling Customer
Service on 1800 GOTALK (468255). The Prepaid Wireless Service will commence on the
day on which you activate the SIM.
The Prepaid Wireless Service is a method of using radio frequency signals to connect
to the internet and allows you to:
The network used for the Prepaid Wireless Service is the Vodafone 3G network.
However, you acknowledge that:
It is your responsibility to cancel any internet services (including wireless broadband)
currently active with another service provider. gotalk is unable to do this on your
behalf. Failure to do so may result in active accounts with more than one internet
service provider. You will be responsible for all charges.
We may collect, use, disclose, transfer and store any personal information which
We may collect about you in the course of providing you with the Prepaid Wireless
Generally, you have the right to see or obtain a copy of personal information about
you that we may hold. gotalk will handle requests for access to personal information
in accordance with the National Privacy Principles. To request access to your personal
information please contact 1800 468 255.
You may install the wireless USB modem yourself, or call gotalk Customer Service
on 1800 GOTALK (468255) for telephone based technical support during our normal
telephone technical support business hours (7am - 8pm Monday to Friday and 8am -
4pm weekends and public holidays)
Note that gotalk is only able to provide technical support for gotalk supplied and
branded wireless modems.
It is your responsibility to check 4G coverage exists in the location(s) that the
service is to be used in. The coverage maps found on http://maps02.pdslive.com.au/VCATPublic/app
show where 4G coverage exists. If 4G coverage does not exist in your area, then
we will connect you to the next fastest internet speed service available in your
The gotalk Prepaid Wireless Service uses the Vodafone 4G network and is subject
to network limitations and availability. The 3G broadband network covers selected
metropolitan areas of capital cities and some larger regional centres. 3G capable
devices are required. Outside the 4G broadband areas Vodafone Mobile Internet operates
at slower access and download speeds on Vodafone's 3G network.
References to 'data allowance' are to the amount of data you are entitled to upload
and download in the data expiry period without incurring shaping (service suspension
as described in the Shaping section below). Note that this entitlement is calculated
as the sum of both data uploads and data downloads and the data expiry period varies
as per the recharge amount.
gotalk is not liable for any loss, corruption or destruction of data or for any
other damage as a result of using the Prepaid Wireless Service.
Actual download and upload data speeds and time taken for data to download may vary
due to a number of factors (as more particularly described in the gotalk
Prepaid Wireless Service &Equipment section above).
All plans will have service suspended once they have reached their data allowance
within the expiry period, or the data expiry period lapses without you recharging.
To continue accessing the internet a recharge can be purchased by calling gotalk
Customer Service on 1800 GOTALK (468255) or by logging onto the MyAccount area of
website, as this site is unmetered and therefore can be accessed even when your
plan is shaped (suspended). When you next recharge the data allowance will be reset
and shaping will be removed.
To maintain security on your computer, gotalk strongly recommends that you:
You must not use the gotalk Prepaid Wireless Service in such a manner so as to infringe
the legal rights of, or cause harm to, any person or breach any law including without
Multiple concurrent logons are not permitted. You must not use the gotalk Prepaid
Wireless Service to create, use or distribute tools designed for compromising the
security of our network or any communications over that network. We do not warrant
that the use and installation of any software on your own equipment will not disrupt
the normal operation of, or damage, your own equipment.
We may from time to time, and without notice or liability to you, suspend any of
the services (and, at our discretion, disconnect the relevant SIM cards from the
network) in any of the following circumstances:
gotalk does not monitor, and is not responsible or liable for, any content or messages
carried over and delivered by the Prepaid Wireless Service. By using the gotalk
Prepaid Wireless Service, you acknowledge and agree that any material downloaded
or otherwise obtained through the gotalk Prepaid Wireless Service is at your own
risk. We give no warranty, guarantee or representation about the accuracy of the
information or images available through the gotalk Prepaid Wireless Service, whether
supplied by us or by third parties. We are not responsible for inappropriate material
viewed by minors.