Wireless Broadband Support

You will need to activate your SIM first. You can do this via two methods, to activate online click here, or you can call 1800 GOTALK.(Charges May Apply)

Insert the SIM into the wireless modem and insert the wireless modem into a spare USB port in your laptop, then follow the on-screen installation instructions to complete the setup.

If at any time you need assistance please call gotalk on 1800 468 255.(Charges May Apply)

Typical download speeds range from 300kbps - 1.5Mbps. Slower download speeds may be expected in regional areas.
Individual customer experience may vary - many factors affect, access, capacity and speed.
Coverage, device capability and signal strength are the more important factors determining prepaid mobile broadband speed experienced. Data capacity and speed experienced may be slower than advertised speeds and can vary due to coverage, location, hardware and software configuration, capability and load of sites visited and general network and internet traffic. Typical Uplink speeds are up to 384kbps.
If you are using a device which supports 3G but not 3G Broadband (HSDPA) the maximum download speed is up to 384 kbps.

You can recharge by using the following options:

Online: Enter your wireless broadband number provided on your SIM pack.

By phone: Call 1800 GOTALK (1800 468 255) (charges may apply) and follow the prompts.

In-store: You can use gotalk Prepaid Mobile vouchers available in over 15,000 stores Australia wide.

Simply go online to the www.gotalk.com.au website, login to the My Account section, and you will be able to view your current level of data usage. You can top up online your included data allowance by recharging if there is little or no remaining included data. You will need a valid credit card or a PayPal account with sufficient funds to successfully complete the transaction.

Terms and Conditions Apply. Click Here

If the service connects then disconnects straight away, there may be a problem with your computer settings. Please see below, Figure 4. showing the correct settings.

Figure 4 Connection Settings

1. If they are not as shown above you will need to reconfigure the USB Dongle. Please see the Setup FAQ for more details.

2. Check your signal strength, if this is too low, you may need to try adjusting the position of the dongle. It can be beneficial to purchase a USB extender cable so that you can try positioning the USB dongle in different areas to try and obtain a stronger signal.

If you cannot connect to the internet you will need to check the following.

1. Make sure your account is active, you may need to contact customer service for this.

2. Please check that you have the correct SIM card by checking the ICCID on the back of the SIM.

3. Are you in an area located on the coverage map? Check Coverage maps to see if you have good signal: http://maps.vodafone.com.au/VHAMap/apps/public-vf

4. Check settings in device as shown in figure 4. above.

5. Reinstall device.

If the customer shows connected however they are unable to browse, try taking the following steps:

1. Make sure customer is not working offline. To do this, click on File in your web browser and make sure Work Offline is not ticked. This is the same for both IE and Firefox.

Figure 1. Make sure Work Offline is not ticked.

2. Check / remove proxy. If a customer has a proxy server listed, it may hinder access to the internet. In Firefox, to remove the proxy, go to 'Tools' and down to 'Options' which will open the window as seen below.

Figure 2 Firefox Options Menu

Next, click on the 'Settings' button to the right which will display the window shown below.

Figure 3 Fire Fox Connection Settings Window.

Make sure that the 'Auto-detect proxy settings for this network' is checked and click on OK.

To do this with Internet Explorer (IE), click on 'Tools' then 'Options' which will display the window shown below.

Figure 4 IE Internet Options Page

Next click on 'LAN Settings' on the bottom right to pop up the Local Area Network (LAN) Settings page as shown below.

Figure 5 IE Local Area Network (LAN) Settings Page

Make sure all three boxes are 'un ticked' and click 'OK'.

2. If the customer still cannot browse we may need to try clearing the browsers history. To do this in Firefox, click on 'Tools' then 'Clear Private Data…' which will display the page below.

Figure 6 Firefox Clear Private Data window

Tick all boxes apart from the 'Saved Passwords' box and click the 'Clear Private Data Now' button.

To do this in IE click on 'Tools' then 'Internet Options'.

Figure 7 IE Internet Options

Go through each 'Delete Cookies', 'Delete Files' and 'Clear History' buttons to clear the private data. Next click on the 'Advanced' tab in the top right hand corner and click on 'Restore Default Settings' in the bottom left as shown below. Once done, click on 'OK' and try to browse.

Figure 8 IE 'Advanced Tab' in the Internet Options

If you continue to have issues browsing the internet, please contact our Customer Service at 1800 GOTALK or 1800 468 255 and they will be happy to assist you further.

There are two steps to follow when trying to rectify this problem:

1. Remove the USB stick from the computer for more than 10 seconds, reconnect and try again.

2. If you have either Windows Vista or Windows 7 and the UAC is enabled, a window will pop up asking them to allow access for this program to run. This window should look something like figure 3 below.

Figure 3 User Account Control.

You Must accept this to ensure the program has sufficient access. Please note that this window may appear more than once.

3. Make sure all anti virus and firewall software have been configured to allow the Gotalk Pre Paid Wireless Broadband Connection. You may have to contact your vendor or local technician for advice on configuring their software.

If you are experiencing dropouts you must do the following:

1. Check your signal strength, if this is too low, you may need to try adjusting the position of the dongle. It can be beneficial to purchase a USB extender cable so that you can try positioning the USB dongle in different areas to try and obtain a stronger signal.

2. Reinstall the Device. Remove the USB Dongle and go to Control Panel, and then Add Remove Programs. Locate the '3G USB Modem' in the list and click Remove. Wait for the software to uninstall then try and restart your computer. Reinsert the dongle and install again.

If you receive an error that consists of only question marks, this indicates a problem with the software installation. You will need to uninstall and reinstall the software.

1. Remove the USB Dongle and go to 'Control Panel', and then to 'Add / Remove Programs'.

2. Locate the '3G USB Modem' in the list and click 'Remove'. Wait for the software to uninstall then restart your computer. Reinsert the dongle and install again. Please see the Setup FAQ.

3. If the error still occurs, you made need to replace the USB Dongle. Please see your TL to organize a replacement.

If you are receiving slower speeds than normal, please follow the following steps.

1. Check your signal strength, if this is too low, you may need to try adjusting the position of the dongle. It can be beneficial to purchase a USB extender cable so that you can try positioning the USB dongle in different areas to try and obtain a stronger signal.

2. Have Run an Anti Virus / Spyware scan on your computer. Viruses and Spyware can consume bandwidth therefore will slow down the internet connection.

If you do not have any antivirus / Spyware programs installed, or do not know how to run this software, please refer to your local technician.

To fix this issue, make sure you have inserted your SIM card. There is only one way the SIM card can be inserted properly.