Global Travel SIM Support

To make a call, dial "+" then the Country Code for the country you wish to call then the area code and phone number, then "#" e.g. from the UK calling to Australia:

Dialing instructions:

1. Dial the international number followed by '#', then press the 'send/call' button. Shortly afterwards you will receive a message that the call back is in progress
2. Wait up to ten seconds
3. YOUR mobile will ring
4. Answer this call as you would a normal phone call
5. You will now be connected to the person you are trying to call

Calls will be charged at the rate of the country you are in plus the rate of the country you are calling plus flagfall plus any per minute surcharges

You can receive calls in over 200 countries using the below options*.

1. Use the international mobile number that comes with your gotalk global SIM. Family and Friends can call you directly on this number, it begins with with 44 and includes the country code.
   
   If someone was calling you from a mobile in Australia or New Zealand they would dial: + 44 XXX XXX XXX
   
   If someone was calling you from a landline in Australia they would dial: 0011 44 XXX XXX XXX

Access the internet from your mobile while you are overseas!

Go to the settings menu when the gotalk Global SIM is inserted into your handset and enter the following details:
APN: mobiledata
Dial String: *99#

If you are using an iPhone, you will need to connect to wifi and download the following settings: Apple Settings

Never miss a call again with gotalk global voicemail. To access simple locate voicemail in your mobile contact address list or dial *151*#. Follow the prompts to set up your voicemail and to retrieve your messages. Charges apply

When someone leaves a message on your voicemail and when you retrieve a voicemail, you will be charged at the applicable mobile rate for the country you are in plus the UK landline rate (plus flagfall)

When you make a call it will charged at the mobile rate of the country that you are in plus the rate of the country you are calling (plus 30c flagfall).

Inbound calls will be charged at the mobile rate for the country you are in (plus flagfall).

For certain countries various surcharges will apply. Please note that for calls made from a country with a surcharge, to a country with a surcharge, you will be charged the surcharge of both the country that you are in and the country you are calling.

If you are a gotalk Prepaid Mobile user, you now don't have to pay to forward your calls to your gotalk Global SIM while you are away! Rather than paying the rate to call a UK mobile (the gotalk Global SIM is a UK mobile number) plus the rate to receive the call, you now only pay to receive the call on your gotalk Global SIM. The call is charged as per the usual rate to receive a gotalk Global SIM call. That means that when you're traveling overseas, your friends and family can still call you on your gotalk Prepaid Mobile number!

Call Forwarding can be set up on your mobile handset in the 'Phone Settings'

Using your gotalk Prepaid Mobile, go to the Settings menu on your handset and turn 'Call Forwarding' on. Then enter your gotalk Global SIM number (located on the back of your gotalk Global SIM starter kit) as the number you want to forward all of your calls to. Example: +44xxxxxxxx.

If you require assistance in changing your phone settings or setting up Call Forwarding, please call customer service on 1800 GOTALK (1800 468 255).

From Australia

1. Call 1300 81 ROAM (1300 81 7626) and enter your gotalk Global SIM mobile number (+ 44 XXX XXX XXX) to be directly connected.
2. You can log into My Account and choose an Australian landline number (from a specific list). Your friends and family can call this to be directly connected to your gotalk Global SIM!

From New Zealand

1. Call 09 929 0363 and enter your gotalk Global SIM mobile number (+ 44 XXX XXX XXX) to be directly connected.
   
   
   * You will be charged for all inbound calls at the applicable mobile rate for the country you are in (plus flagfall). Calls from Australia charged in AUD, calls from New Zealand charged in NZD.

Online: Log into your account to check your balance.

By phone:
From your gotalk Global mobile, dial 126 466#

From other phones:
In Australia – 1800 GOTALK (1800 468 255) (charges may apply)
In New Zealand – 0800 468 063 (charges may apply)
Overseas - +612 9037 0813 (charges may apply)