Prepaid Mobile FAQGetting Started 03. How do I activate my SIM? You can activate your SIM online at www.gotalkmobile.com.au or call us on 1800 GOTALK (1800 468 255) (charges may apply). You'll need to have proof of identity such as your passport or drivers' licence details ready so we can confirm your identity. There are plenty of other types of identification that are acceptable, for a full list please visit the website or call customer service. Transferring (porting) your number to gotalk prepaid mobile 04. Can I keep my existing number?If you already have an Australian mobile phone number, which you want to keep, you can transfer it across to gotalk. Just let us know when you activate either online or over the phone and we will do the rest. 07. If I'm on a handset contract, can I port my number to gotalk prepaid mobile? Yes you can. Being under a handset contract to a service provider is not a barrier to porting, although normal contractual obligations will apply (for example, you may have to pay an early termination charge to your existing mobile service provider). Confirm your existing contractual obligations with your mobile service provider before you port to gotalk prepaid mobile. 09. What mobile handsets can I use with my gotalk mobile Service?The handset needs to be compatible with the internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with gotalk Mobile. Unlocked handsets that are compatible with Vodafone's Australian network will be compatible with gotalk. Please call our customer services team on 1800 GOTALK (1800 468 255) if you are unsure about whether you can use your handset with the gotalk mobile service. 10. My handset seems to be locked – how can I unlock it?If your mobile phone screen shows any of the following when you first put your gotalk mobile SIM in your phone: 'phone restricted', 'blocked', 'barred', 'incorrect SIM' or 'SP lock', your mobile may be locked to another network. There are a number of ways to unlock your phone - just call our Customer Service team on 1800 GOTALK (1800 468 255) (charges may apply) for advice. Customer Service 12. What Multi-lingual Customer Support is available? Chinese: 1300 460 888 (Mandarin and Cantonese) (charges may apply)
Arabic: 1300 HABIBI (1300 42 2424) (charges may apply)
Vietnamese: 1300 GO VIET (1300 46 8438) (charges may apply)
Tagalog (Filipino): 1300 PINOYS (1300 746 697) (charges may apply) Multi-lingual Customer Service Operating Hours:
Monday to Friday: 11am – 8pm (AEDST) Plans, Rates and Credit Expiry 14. How long is the credit expiry period? The call credit for your gotalk mobile expires in accordance with your plan. Straight Talk PLUS: 90 day credit expiry
Straight Talk: 90 day credit expiry
Aussie Extra: 90 day credit expiry
Night Talk: 60 day credit expiry
Big Talk: 30 day credit expiry
gotalk MAX: 90 day credit expiry
Some BONUS call credits have 30 day credit expiry (20% Bonus) 18. How much is the flagfall? Flagfall applies in accordance with your plan: gotalk Anytime: 29c for all calls
gotalk MAX: 30c for all calls
gotalk Ultimate: 39c for all calls
Straight Talk PLUS: 30c for all calls
Straight Talk: 30c for all calls
Aussie Extra: 0c for all calls
Night Talk: 30c for all calls
Big Talk: 39c for all calls 19. Can I change my mobile plan whenever I want? gotalk mobile offers flexibility of changing to another gotalk mobile plan whenever you recharge your prepaid plan (online or through Customer Service). Please note that customers changing from a Big Talk Cap to another mobile plan will not have their remaining credit balance carried over. If you would like to change your plan without recharging, you will need to contact our Customer Service team on 1800 GOTALK (1800 468 255) for assistance What services are provided? 21. How does gotalk voicemail work? Never miss a call again with gotalk voicemail. Simply dial 121 and follow the prompts to set your voicemail up. Once you have set your voicemail up with a greeting, you can access your messages at any time by dialing 121. Charges Apply
Useful tip: save this number as a speed dial for easy access from your mobile headset. 23. How does my gotalk mobile account double as a calling card?Your gotalk prepaid mobile account also doubles as a calling card (except for those on a Big Talk Cap plan). You can use your shared account to save more in most cases when you use your home phone to call Australia and overseas with the recharge and calling card included in your starter pack. They both share the same credit balance, so you only ever need to recharge the one account. Simply follow the instructions on the back of the card to make a call. To view calling card call rates visit www.gotalkmobile.com.au Recharge Balance Check 24. How Can I Check My Balance? Don't get caught out in the middle of a call with no credit. You can check your credit balance online, over the phone or via SMS
Online: Online: Log in to the My Account area at www.gotalkmobile.com.au
Phone: Dial 126 466 from your mobile and follow the prompts.
SMS: SMS BAL to 0408 gotalk (0408 468 255) and we will text your balance right back to you. (standard text charges apply). 25. How Do I Recharge? gotalk recharge vouchers are available at over 20,000 retailers throughout Australia including Australia Post, 7-11, Woolworths and Coles.
In-Store: Swipe your recharge card provided with your starter kit at participating outlets. This makes life more convenient by not having to call up an IVR or enter any PIN numbers.
Online: Log onto www.gotalkmobile.com.au to recharge via credit card.
By Phone: Call us on 126 467 from your gotalk mobile or on 1800 122 279
SMS: Alternatively you can SMS the recharge number to 0408 gotalk (0408 468 255).
You will receive an SMS back confirming your recharge was successful. (standard SMS charges apply). 26. Do I need to register my credit card? Yes, you must register your credit card with Customer Service. To register your credit card with Customer Service you must complete a successful recharge with that credit card with the aid of a Customer Service representative. Once your credit card has been registered you may use it online or over the phone for recharges without speaking to a Customer Service representative. How to make calls &SMS27. How do I make an international call from my gotalk mobile? To make an international call, using your gotalk mobile simply dial 0011 followed by your country code, then your area code without the initial '0' and then the phone number and press the send button. Instead of 0011 you can also use the "+" symbol.Please note that most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country. 28. How do I make a national call? To send an international text, using your gotalk mobile simply use the "+" symbol followed by your country code, then your area code without the initial '0' and then the phone number and press the send button. Lost of Stolen Sim? |
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