Global Travel SIM FAQ

gotalk Global Travel SIM is an international roaming SIM that allows you to stay connected to family and friends while you travel.

Your gotalk Global Travel SIM comes with an international mobile number which you can give to family and friends so they can contact you while you are overseas.

Purchase a starter kit for $29.95 with $10 included credit!

If you are an existing gotalk Prepaid Mobile customer then you also have the option of a $4.95 starter kit, you can then link this SIM only starter kit to your gotalk Prepaid Mobile balance.

To purchase a starter kit online, click here. Other options include buying one over the phone by calling customer service or visiting a retailer that stocks gotalk global starter kits click here.

Your calls will be charged at the rate of the country you are in plus the rate of the country you are calling (plus flagfall) including any per minute surcharges. To view rates to your favourite destination click here.

To make a call from your Global Travel SIM card, simply dial '+' followed by the Country Code, area code, local number and followed by #.

Example: Calling UK: +44 9 123456789#

You can easily receive calls on your gotalk Global Travel SIM. When you insert your SIM into your phone and select 'Global Roaming' when prompted, wait around 5 seconds and you will receive an SMS with your mobile number. The gotalk Global Travel SIM service uses the UK number format, dial the number as if calling a UK mobile. Alternatively, if you are a gotalk Prepaid Mobile user you can set up call forwarding where all calls to your gotalk Prepaid Mobile number are forwarded to your gotalk Global Travel SIM number, the forwarded call is free of charge. Note that you will be charged for receiving the call on your gotalk Global Travel SIM at the rate of the country you are in

Call Forwarding is a function available on most handsets where any call that is made to your number will be forwarded to a different mobile number.

There is a standard call cost incurred for calling the number that your calls are being forwarded to. However, if you are a gotalk Prepaid Mobile user, forwarded calls from your gotalk Prepaid Mobile number to gotalk Global Travel SIM are free. You will be charged on your gotalk Global Travel SIM for receiving calls as normal.

The specific charges will be dependant on the agreement that the person calling you has with their network provider, however standard charges for calling a UK mobile will be incurred.

Your gotalk Global Travel SIM card can be inserted into any unlocked mobile phone – new or old

Yes! We can supply a micro sim for Smart Phones and can assist you in configuring your device for data use.

If your mobile phone screen shows any of the following when you first put your gotalk Global Travel SIM in your phone: 'phone restricted', 'blocked', 'barred', 'incorrect SIM' or 'SP lock', your mobile may be locked to another network.

There are a number of ways to unlock your phone depending on where you purchased it from. If you purchased the handset from another telecommunications company, you may need to contact them to arrange for the handset to be unlocked (unlocking fees may occur). If you need further assistance, please call our customer service on 1800 GOTALK (1800 468 255).

You can make & receive calls or SMS in over 200 countries. Click here for full list

Your credit will expire within 90 days of the date your balance has been successful activated or updated.

Your recharge options include

Online:

• Visit www.gotalk.com.au to recharge via credit card or PayPal.

Free call from your gotalk Global Travel SIM*:

• Dial 126 467#

From other phones:

• In Australia – 1800 GOTALK (1800 468 255)
• In New Zealand – 0800 468 063
• Overseas - +612 9037 0813

In Store: gotalk vouchers are available at over 15,000 retailers throughout Australia, and over 8,000 retailers throughout New Zealand.

Online:
Click here to log onto My Account

By phone:
From your gotalk Global Travel SIM:
Dial 126 466# – shortly afterwards you will receive a message with your credit balance

From other phones:
In Australia – 1800 GOTALK (1800 468 255)
In New Zealand – 0800 468 063
Overseas - +612 9037 0813

Unfortunately, you cannot port in or keep an existing number, however you have the option to divert your existing gotalk Prepaid Mobile number to your gotalk Global Travel SIM.

A list of international dialing codes (country codes) is included in your gotalk Global Travel SIM handbook.

If you purchased your starter kit from customer service, your account is created straight away. If you purchased your starter kit from a retailer or online, you will need to register your details first in order to create the account. You can register your details anytime online or via customer service.

By signing up to a gotalk Global Travel SIM My Account you will be able to view your call history as well as check your balance, recharge your account and update personal details. Click here to sign up for My Account.

Please try the following:

1. Try turning your phone off then on again
2. Check that you are entering the correct number
3. Check that the message centre number is correct –
   • Enter your handset's settings
   • Select message settings
   • Locate the 'Message Centre Number' setting
   • Ensure that the number is listed as 3933588400000002
4. You may need to change the network you are using. Networks can usually be found in the phone's settings.
   • Choose to manually select the network and the best network option will appear.
   • Select 'Activate' to use that network.
5. Make sure your phone has network coverage
6. Try sending or receiving SMS again.
7. If problem still occurs, please contact customer service

Please ensure that you are dialing # after the short dial number and that your handset has sufficient network coverage.

The + sign is important as you need to put it at the front of the number you are calling so it will connect. It does vary of different phones but generally it will be found on the '0' button. Hold that button down for the + to appear. If you require further assistance, please refer to your handset manufacturer

When you switch your mobile on there will be two selections from you to choose "Global Roaming" or "Custom Roaming". For ALL countries except Italy please select "Global Roaming". In Italy you will need to select "Custom Roaming"

When you retrieve a voice mail, you will be charged at the applicable mobile rate of the country you are in plus the UK landline rate (plus flagfall).

On your 3G/GPRS enabled device, simply enter your handset settings and change your data configuration to the following;

• APN: mobiledata
• Username: None
• Password: None
• Authentication: None

All devices are slightly different. If you have problems give us a call on 1800 GOTALK (1800 468 255).

If you have any further questions regarding this product, please contact our Customer Service.

From your gotalk global mobile:
Dial 126 468#

From other phones:
In Australia – 1800 GOTALK (1800 468 255)
In New Zealand – 0800 468 063
Overseas - +612 9037 0813

By Email:contactus@gotalk.com