Wireless Broadband FAQ

Pentium III+
100 MB hard drive space

Microsoft Windows Vista 32
Microsoft Windows XP Professional (SP1, SP2)
Microsoft Windows XP Home Edition (SP1, SP2
Mac OS X10.4 or below (Software/Firmware may be required for some model)

Internet Explorer 6+, Firefox 3+, Opera and Google Chrome

The gotalk wireless modem will select the fastest available Vodafone wireless network (3G then GPRS) and connect to it.

Typical download speeds range from 300kbps - 3.0Mbps (burst speeds of up to 6.0Mbps may be experienced in major metropolitan areas. Slower download speeds may be expected in regional areas. Data capacity and speed experienced may be slower than advertised speeds and can vary due to coverage, location, hardware and software configuration, capability and load of sites visited and general network and internet traffic. Typical Uplink speeds are up to 384kbps. If you are using a device which supports 3G but not 3G Broadband (HSDPA) the maximum download speed is up to 384 kbps.

Insert the SIM into the wireless modem.

To activate the SIM there are two options:
- To activate online click here
- Calling 1800 GOTALK (1800 468 255)

Please have your wireless broadband starter kit handy as we will need to get some details from you.

• You will need to activate your SIM first.
• Once you have activated the sim, insert the SIM into the wireless modem.
• Insert the wireless modem into a spare USB port in your laptop or desktop computer, then follow the on-screen installation instructions to complete the setup.

Should you require setup assistance, please call gotalk on 1800 468 255

• If you have your own wireless modem, you will need to activate the sim and insert the gotalk SIM into the wireless modem before you can use the service.
• If you need to seek installation or configuration assistance, please contact your wireless modem supplier since gotalk is unable to support other brands of wireless modem.

You can recharge by using the following options

Online:
Visit www.gotalk.com.au/recharge
Enter your wireless broadband number on your SIM pack.

By phone:
Call 1800 GOTALK (1800 468 255) and follow the prompts.

In-store:
You can use gotalk Prepaid Mobile vouchers available in over 15,000 stores Australia wide.

All credit is subject to validity periods in accordance with the plan type and the amount recharged. Credit rolls over if the account is recharged prior to the expiry date. To check the validity period on your credit, please click here to log into my account.

Unfortunately, our wireless broadband service can only be used within Australia.

Please ensure you check the compatibility of your BYO modem for the Vodafone network prior to disconnecting your service with your current supplier. Should there be compatibility problems, you will need to seek assistance from your modem supplier as gotalk can only provide a limited amount of support for devices that have been supplied by another carrier.

Simply go online to the www.gotalk.com.au website, login to the My Account section, and you will be able to view your current level of data usage. You can top up online your included data allowance by recharging if there is little or no remaining included data. You will need a valid credit card or a PayPal account with sufficient funds to successfully complete the transaction.

You can check your balance a number of ways;

Online: Click here to log onto My Account

By phone:
In Australia – 1800 GOTALK (1800 468 255)
In New Zealand – 0800 468 063
Overseas - +612 9037 0813

As this is a prepaid service, there are no excess roaming charges! Once you have consumed all of your balance, you will be unable to access metered sites. Simply top up your account to continue using the service.

Not at this time. However you can usually continue to access your emails in the normal way, since most ISP's provide browser based access to emails. Alternatively there are a number of free email providers that can be used such as Gmail, Hotmail and Yahoo, amongst many others

Both downloads and uploads are counted towards your included data allowance

Your gotalk Wireless Modem will be dispatched the working day after the order has been placed and successfully processed.

All wireless broadband allowance is subject to expiry based on the amount recharged. If you recharge your account prior to the account expiring, the remaining balance will rollover to the new expiry date.