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| FAQ |
Answer: A static IP address is available with our ADSL / ADSL2+ plans for an additional monthly fee of $5.00. Static IP addresses are not available with our Naked DSL service.
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Answer: ADSL2+ is the next generation broadband which delivers download speeds up to 80 times faster than standard 256k broadband subject to various constraints such as the distance from the exchange, quality of phone line, the number and type of other services using the line, the capacity of the uplink and customer's modem/router. The minimum download speed of an ADSL2+ broadband service is 1500 kbps.
The major benefit of super speed broadband is the ability to download and access information, movies, songs and more, from the web in a fraction of the time. ADSL2+ will allow you to enjoy large file downloads faster, better quality of phone calls over the Internet (VoIP). You can run graphic intensive online gaming, online streaming TV and radio.
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Answer: The upload speed is not affected by distance from the exchange as significantly as the download speed is. Slower uploads will be experienced with increased distance from the exchange, but users within 2km of their exchange should receive close to maximum upload speeds.
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Answer: gotalk offers a range of ADSL2+ super speed broadband plans to suit various needs.
Are you an occasional web surfer or new to Broadband? Our Turbo plan is ideal for you. Starting from just $39.95, it offers 10GB (3GB peak and 7GB offpeak) of great value broadband.
If you exceed these limits, your account will be shaped to 64 kbps until the beginning of the next billing cycle.
In addition, you will receive up to 5 email addresses and 10 MB web space. gotalk ADSL2+ super speed broadband is bundled with a competitive home phone plan. You must transfer a complete home phone service (line rental, local and long distance calls) to gotalk on a selected home phone plan in order to take up a new ADSL2+ service or a $10 monthly surcharge applies.
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Answer: Off-peak time is between midnight and 7am AEST for our current plans (Express, Turbo, Pro, Elite, Ultra and Xtreme). Peak time is between 7am and midnight AEST.
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Answer: Your connection speed will be shaped to 64 kbps, when you exceed your download limits during either peak or off-peak times. The connection speed will be restored at the beginning of the new invoice run.
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Answer: Yes, you will need a modem/router that is compatible with ADSL2+ to achieve ADSL2+ super speed broadband download speeds. You can purchase an ADSL2+ compatible modem/router from gotalk or at gotalk authorised dealer at the time of registration.
The following modems/routers we supply (or have previously) supplied are ADSL2+ compatible:
TP-Link
• TD-W8920G
• TD-8840
DynaLink
• RTA1046VW
OpenNetworks
• OPEN 824RLW
D-Link modems/ routers
• D-Link DSL504T
• D-Link DSLG604T
• D-Link DVA-G3340s
Netcomm modems/ routers
• Netcomm NB5
• Netcomm NB5+4
• Netcomm NB9W
If your current modem/router is not in the list above, please check the manufacture's website to see if it ADSL2+ compatible. In some cases, modems/routers can be upgraded to ADSL2+.
If your ADSL modem/router is only ADSL1 compatible, you will only be able to achieve speeds up to a theoretical maximum of 8000 kbps.
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Answer: If you have been using a modem/router with your ADSL service, which is already ADSL2+ compatible, you will not need to reconfigure it.
If you have purchased an ADSL2+ compatible modem/router from gotalk during registration, you will need to ensure your modem/router has gotalk broadband connection settings. If you require assistance with this, please call 1800GOTALK (468255).
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Answer: No, you do not necessarily have to use an ADSL2/2+ compatible modem. If you only use an ADSL1 modem, the maximum possible speed that you can get will be ADSL1 speeds.
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