If you are losing your internet connection periodically these are some simple steps you can take to check that the issue is not related to something within your network or premises.

Follow the steps below to confirm your network is not the cause of the fault.

1. Have you recently had Foxtel Digital installed? If so does your Foxtel box have a filter?

2. Do you have more than 4 telephones connected to your landline? If so you may need a central filter installed, please consult an Austel approved technician to have this device installed.

3. Do all your phones have filter/spillers on them (this includes fax machines).

4. Is the cable that connects from your wall socket to the Modems “Line or ADSL” port more than 2.5 metres away? If so then try using a shorter phone cable.

5. Have you isolated the modem from all other devices in the house? To do this, unplug all devices such as phones, fax machines and filter/splitters to perform and isolation test. Keep these devices unplugged for a long period of time and monitor your internet connection. If the internet stays connected without disruption start plugging devices back in one by one and monitor the internet while a new device has been added back to the system. This should enable you to pinpoint which device might be causing the issue. If you find that it is one of your phones that is causing the issue, try replacing the filter attached to that phone.

6. If your internet connection is still dropping out after having performed the isolation test please document the times and duration that this occurred.

7. If you are connecting to your router using home wireless, ensure your computer is connected to the router and consult the manufacturer of your modem for further help with wireless networking.

If you have checked off all of the above steps and you are still experiencing drop outs, please call gotalk Technical Support on 1800 468 255.