PAYMENT METHODS 

gotalk encourages customers to pay by direct debit from a bank account.  Payment methods are listed below with the relevant fees:
- Cash or cheque - no fees
- Direct Debit from a Bank Account - no fees
- Non Direct Debit fee (if you do not pay by Direct Debit) - $2.00

If you pay by Direct Debit from a Credit Card, the $2.00 (non Direct Debit) fee does not apply but processing fees do apply:
- Visa or Mastercard - 1%
- American Express or Diners - 2.5%

- BPAY - 1%
- Australia Post - $1.00

If you wish to pay by the Direct Debit method, please download and complete the Direct Debit form and return to us at gotalk administration, PO Box 452, Robina QLD 4226.  

Click here for our Direct Debit form

If you have chosen the Direct Debit payment method, then we will provide you with a bill (either paper or online, depending on the requirements of your plan or the method you have opted for) before debiting the amounts owed to us.

Paper Invoices
Invoices for all gotalk services are sent via email. If you wish to receive a paper bill by mail a $2.00 monthly administrative fee will be applicable.

To register to receive your bill via email click here or contact Customer Service on 1800 GOTALK (468 255).

TERMS AND CONDITIONS

STANDARD CUSTOMER TERMS
Standard Customer Terms (full version)- click here
Standard Customer Terms (summary) - click here
Prepaid Wireless Broadband Standard Customer Terms - click here

HOME PHONE
HomeTalk Plans - click here
HomeTalk International Calling Rates - click here
goSuperValue & goSuperValue Plus - click here
goVoiceValue - click here
HomeCaps - click here
Long Distance Only - click here
ezichat - click here
VIP Home Phone - click here

BROADBAND
Postpaid Internet - click here
Naked ADSL2+ - click here
Prepaid Internet - click here
Wireless Broadband - click here
Prepaid Wireless Broadband - click here

MOBILE
Postpaid Mobile - click here
Prepaid Mobile - click here
View Current Rates here
MY Cap (old plan) International Rates - click here

VoIP
Postpaid VoIP - click here
Postpaid VoIP International rates - click here
(effective from 1 November 2009)

BUSINESS
Biz Duo Plans - click here
Business Internet (512/512) - click here

TOP SELLING COMBOS
Sizzling Summer Combo & Home and Away Combo - click here

MISCELLANEOUS
Schedule of Charges - click here
Number Porting Authority Form - click here
Financial Advisory Contacts - click here
Inactive Plans - click here
Auto Recharge - click here
Refer a Friend - click here
Complaints Policy - click here
Privacy Policy - click here
Copyright Policy - click here